Q. Are you licensed and bonded?

A. Yes, we’re bonded and insured. We provide proof of insurance prior to our first visit.

Q. Do you accept credit cards or checks?

A. We gladly accept all major credit cards. Checks are also welcome. We want to make your experience as convenient as possible.

Q. How do you guarantee customer satisfaction?

A. If for any reason you find yourself not 100% satisfied please contact us immediately. We will be more than happy to send the crew back to correct any issues. Your satisfaction is the most important thing to us!

Q. How many maids will clean my home?

A. It depends on the size of your home, and it also depends on the type of service you desire.

Q. What should I do with my pet while you are cleaning?

A. Some clients put their pets away while others leave them free to roam. The choice is yours. If you’re more comfortable with the dog being away that is fine with us, whatever would be safest.

Q. Do I need to be home when you arrive? What about a key?

A. Some clients prefer to be home while the cleaning takes place while others would like the crew finished and gone when they arrive home. If you choose to provide us with a key it is kept in our secured office until your scheduled appointment.

Q. Do I need to provide any supplies or equipment?

A. We provide all the supplies and equipment needed to do the job thoroughly. All the cleaning supplies, mops, cloths, vacuum, we bring it all!

Q. Can I request team members to remove their shoes when they clean?

A. You most certainly can! We also carry shoe covers in our cleaning vehicles so that is also an option available to you.

Q. What if something breaks while your team is cleaning?

A. If something happens to break in our hands during a cleaning we will replace that item for you. 

Q. What if I need to reschedule or cancel an appointment?

A. If you need to reschedule or cancel an appointment for any reason we kindly ask that you give the office a call at least 24 hours in advance to avoid a fee.

Q. Are your products environmentally safe?

A. We carry a natural product line if you prefer that. It is available at no additional cost to you. Please just advise us that you prefer to use that and we will gladly do so.

Locally Owned and Operated
Bonded and Insured
Call us for a free quote
 (512) 986-5992
100% Satisfaction Guaranteed
Weekly, Bi-Weekly, Monthly, One-Time Services
Done Right the First Time, Every Time

Frequently Asked Questions